Ocean Builders SMS Privacy Statement

This SMS Privacy Statement explains how Ocean Builders collects, uses, and protects your information when you opt in to receive SMS Customer Care messages from Ocean Builders.

1. What this service is

Ocean Builders SMS Customer Care is used to communicate with customers and prospects about customer care and support topics, including product questions, troubleshooting, service-related communication, maintenance-related coordination, and other customer care matters.

2. What information we collect

When you opt in to Ocean Builders SMS Customer Care, we may collect:

your mobile phone number
your consent and opt-in status
your message history and message content
the date and time of your opt-in, opt-out, and related interactions
basic technical and delivery information needed to operate the messaging service

3. How we collect your information

We collect your information when you opt in to receive SMS messages from Ocean Builders through one of the following methods:

by submitting a form on the Ocean Builders SMS Customer Care page
by texting a keyword such as START to +1 (619) 356-2326
by otherwise requesting SMS customer care communication through a clearly disclosed opt-in process

4. How we use your information

We use your information to:

provide SMS customer care and support
respond to your questions and service requests
send service-related or support-related updates
maintain records of consent, opt-out, and help requests
operate, improve, and support the messaging service

5. Message frequency and charges

Message frequency varies based on your interaction with Ocean Builders and the type of support or customer care communication requested.

Message and data rates may apply according to your mobile carrier plan.

6. Opt-out and help

You can opt out of SMS messages at any time by replying STOP to any message.

You can request help by replying HELP to any message.

You may also contact us at info@oceanbuilders.com for assistance.

7. Sharing of information

Mobile opt-in data, SMS consent, and related phone numbers will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share your information only with service providers that help us deliver and support the SMS service, such as communications platform providers, hosting providers, and technical service providers, and only to the extent necessary to operate the service.

8. Data retention

We retain SMS-related information only for as long as reasonably necessary to provide customer care services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.